Frequently asked questions
Do I need an account to purchase?
Live Wires sells to independent retailers and corporate accounts. To enquire about opening a wholesale account with us please contact us here.
Is there a minimum order value?
We don’t insist of a minimum order value. However some of our stock has minimum order quantities e.g. cards are sold in units of 6.
What is your delivery policy?
We use a signature required courier service to deliver your orders. There is a $6.50 freight charge for orders under $300 exlcuding gst. Click here for more details about our freight policy. *Due to covid-19 we are currently offering free freight until July 31st 2020.
How long will it take to receive my order?
Depending on your location, you should receive your order 3-5 working days from the date the order was placed. For indent orders your sales rep can advise you on delivery times.
What happens if my order is for products out of stock?
We will fill as much of your order as possible and automatically backorder any out of stock products. We do not charge additional freight to deliver your backorders. Your sales rep can advise you when backordered stock will be available.
Stock ETA’s on the website?
These are the best estimates we can provide for when we expect stock to arrive at our warehouse. Allow another 5-7 Working days for delivery to you.
Why does your website need my location?
This if for our retailer listing map and allows the map to automatically show shops in your area.
Can I pay with a credit card?
We prefer you to pay by online banking or cheque. If you wish to pay using a credit card please contact us to organise that. Please Don't email any credit card details to us.
What are your trading terms?
The full terms of trade are attached to our credit account application form. The main things are:
- Payment is due on the 20th of the month following the invoice date.
- Live Wires is a firm sale company i.e. no SOR (sale or return). If any special arrangements are required it must be discussed with your sales rep in advance.
- There is no minimum order value.
- Any returns must be discussed with your sales rep and are only accepted for current stock in saleable condition.
- Orders will be held if accounts are not up to date.
Website Terms and Privacy Statements
In addition to the terms and policies above, we also have terms and policy statements that refer to the use of our website and any related services.
Please review these here: